FAQ

What are your hours?
Do I need to make an appointment?
Do you see emergency appointments?
What forms of payment do you accept and can I make payments?
Do you accept Pet Health Insurance?
Where should I park?
Do you offer boarding and grooming services?
At what age does my puppy/kitten start receiving vaccines?
How old does my pet need to be to get spayed or neutered?
My pet will be having surgery at your hospital. What do I need to know?
Should my pet be on flea and heartworm preventative?

What are your hours?

Monday-Friday 7:00AM-7:00PM
Saturday-Sunday 8:00AM-6:00PM

Do I need to make an appointment?

Yes, patients are seen by appointment.  It is best to call ahead to schedule an appointment so that we can offer you the best veterinary care possible.  Walk-ins are welcome on a case by case basis and as the doctor’s schedule permits. Please call ahead if possible.

Do you see emergency appointments?

Yes, during normal business hours, we are able to accommodate emergency appointments. If possible, please call us in advance so we can advise if your pet is experiencing a true emergency and prepare our doctors and technicians for your arrival.

For after hours emergencies please refer to the following facilities:

Eagle Rock Pet Emergency Clinic
4254 Eagle Rock Blvd
Los Angeles, CA 90065
323.254.7382

Animal Emergency Center
11730 Ventura Blvd.
Studio City, CA 91604
818.760.3882

Animal Specialty Group
4641 Colorado Blvd.
Los Angeles, CA 90039
818.244.7977

What forms of payment do you accept and can I make payments?

We accept Cash, Checks, American Express, Visa, MasterCard, Discover and Care Credit. Unfortunately, we are not able to accept payments.

We are able to set you up with a care credit account, pending approval, which utilizes payment plans.

Do you accept Pet Health Insurance?

 Yes, we accept all pet health insurance plans. Pet health insurance is designed to reimburse clients after payment has been made in full to your veterinary hospital. Once you’ve selected a provider, present a blank claim form at each visit so that your veterinarian can fill it out and you can submit it to your provider.

Where should I park?

Parking is available to clients behind our building. You can access our alley way off of Mohawk Street, on the south side of Sunset, in between Alvarado and Rosemont, just behind the fire station.

Do you offer boarding and grooming services?

Boarding may be considered for patients requiring medical care. For non-medical boarding and grooming services, we recommend our neighbors K9 Loft for your boarding and grooming needs.

At what age does my puppy/kitten start receiving vaccines?

Puppies and kittens are able to receive vaccinations starting at 7- 8 weeks of age. Boosters are given 3-4 weeks apart, usually until 16 weeks of age. Please discuss with your veterinarian which vaccines are appropriate according to your pet’s lifestyle.

How old does my pet need to be to get spayed or neutered?

Cats and dogs typically reach sexual maturity between 5-7 months of age. Most pets are ready to be spayed/neutered at that time but certain breeds benefit from being spayed/neutered at a later date.  Please discuss with your veterinarian an ideal time frame for your pet to have surgery.

An exam will be performed prior to surgery to make sure your pet is healthy for surgery. It is recommended that your pet have pre-anesthetic blood work done to ensure anesthesia is safe for your pet.

My pet will be having surgery at your hospital. What do I need to know?

Please withhold food after 10:00 PM the evening before the surgery. Water is okay throughout the night but remember to pull up the water bowl first thing the morning of the surgery so that your pet has had no food and no water before checking in. Your pet will spend the day in recovery here at our hospital. Patients having surgical procedures are typically ready to go home between the hours of 5-7 PM, the same day of their procedure. Your veterinarian will give you a more detailed description of what to expect for your pet. Please call or make an appointment to discuss estimates for surgical procedures.

Should my pet be on flea and heartworm preventative?

We do recommend that your pets be on both flea and heartworm preventative year round.

Fleas can lead to infestations as well as intestinal parasites such as tapeworms.

Heartworm preventative is recommended for patients based on their lifestyle and may also be recommended to prevent intestinal parasites. Please discuss with your veterinarian the medications that are available and which is preferred for your particular pet.