FAQ

Monday-Friday 7:00AM-7:00PM

Saturday-Sunday 8:00AM-6:00PM

Yes, patients are seen by appointment only. It is best to call at least 24 hours in advance if possible, as the schedule does not always permit same day appointments. Walk-ins will only be accepted if the doctor's schedule permits, but you may be required to come back at a later time when an appointment can be scheduled. This is to ensure that the doctor can give you their full attention and provide the best veterinary care possible.

As we are a general practice hospital and not an emergency facility, our capacity to treat emergency appointments is very limited. If you are unsure if your pet is experiencing an emergency, please call ahead so we can help determine where your pet will receive the best care. If your pet is experiencing a true medical emergency we highly recommend taking them to one of the following Emergency Hospitals:

For after hours emergencies please refer to the following facilities:

Metropolitan Animal Specialty Hospital
6565 Santa Monica Blvd
Los Angeles, CA 90038
855.350.7387

TrueCare for Pets
11730 Ventura Blvd.
Studio City, CA 91604
818.760.3882

VCA Animal Specialty Group
4641 Colorado Blvd.
Los Angeles, CA 90039
818.244.7977

We accept Cash, Checks, American Express, Visa, MasterCard, Discover and Care Credit. Unfortunately, we are not able to set up payment plans or deferred billing.

We are able to set you up with a Care Credit account, pending approval, which utilizes payment plans. Please go to https://carecredit.com for more details.

Yes, we accept all pet health insurance plans. Pet health insurance is designed to reimburse clients after payment has been made in full to your veterinary hospital. Once you’ve selected a provider, present a blank claim form at each visit so that your veterinarian can fill it out and you can submit it to your provider.

We have a small parking lot available to our clients behind our building. You can access it through our alley way off of Mohawk Street, on the south side of Sunset, in between Alvarado and Rosemont, just behind the fire station. If all of the parking spaces are full, street parking is available.

Boarding may be considered for patients requiring medical care. For non-medical boarding and grooming services, we recommend our neighbors K9 Loft for your boarding and grooming needs.

Puppies and kittens are able to receive vaccinations starting at 7- 8 weeks of age. Boosters are given 3-4 weeks apart, usually until 16 weeks of age. Please discuss with your veterinarian which vaccines are appropriate according to your pet’s lifestyle.

Cats and dogs typically reach sexual maturity between 5-7 months of age. Most pets are ready to be spayed/neutered at that time but certain breeds benefit from being spayed/neutered at a later date. Please discuss with your veterinarian an ideal time frame for your pet to have surgery.

An exam will be performed prior to surgery to make sure your pet is healthy for surgery. It is recommended that your pet have pre-anesthetic blood work done to ensure anesthesia is safe for your pet.

Please withhold food after 10:00 PM the evening before the surgery. Water is okay throughout the night but remember to pull up the water bowl first thing the morning of the surgery so that your pet has had no food and no water before checking in. Your pet will spend the day in recovery here at our hospital. Patients having surgical procedures are typically ready to go home between the hours of 5-7 PM, the same day of their procedure. Your veterinarian will give you a more detailed description of what to expect for your pet. Please call or make an appointment to discuss estimates for surgical procedures.

We do recommend that your pets be on both flea and heartworm preventative year round.

Fleas can lead to infestations as well as intestinal parasites such as tapeworms.

Heartworm preventative is recommended for patients based on their lifestyle and may also be recommended to prevent intestinal parasites. Please discuss with your veterinarian the medications that are available and which is preferred for your particular pet.