Patient Information
What to Expect at a Veterinary Appointment
Knowing what to expect at your first appointment will help make the process more pleasant for both you and your pet.
Get Settled
Please arrive approximately 10 minutes early to fill out our New Patient Form.
Meet Your Veterinarian
A member of our team will review your pet's history and discuss their issues. You can ask any questions you want, and we'll dedicate time to answering them.
Examination, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and options for treatment. Your veterinarian will work with you to determine a treatment plan.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for whenever you need it.
Our Pet Care Philosophy
We proudly serve pet owners in Los Angeles. We are dedicated to providing state-of-the-art veterinary service to you and your pet with care and compassion.
We are passionate about preventive care, client education, and providing comprehensive preventive, routine, and surgical care pet in Los Angeles, Silverlake, Atwater Village, Los Feliz, Highland Park, and beyond.
View our Client Code of Conduct
Hospital FAQs
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
Yes, patients are seen by appointment only. It is best to call at least 24 hours in advance if possible, as the schedule does not always permit same-day appointments. Walk-ins will only be accepted if the doctor's schedule permits, but you may be required to come back at a later time when an appointment can be scheduled. This is to ensure that the doctor can give you their full attention and provide the best veterinary care possible.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- Where can I park?
We have a small parking lot available to our clients behind our building. You can access it through our alleyway off of Mohawk Street, on the south side of Sunset, in between Alvarado and Rosemont, just behind the fire station. If all of the parking spaces are full, street parking is available.
- What types of animals do you treat?
At Mohawk Alley Animal Hospital we treat cats and dogs.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with an urgent care visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
- Do you recommend pet insurance?
Yes! Pet insurance can help you cover the costs of medical care for your pet for unexpected illnesses or accidents - giving you peace of mind that you can provide your pet with the care they need.
We encourage all of our clients to do their own research into pet insurance to find the provider and plan best suited for their individual situation.
At Mohawk Alley Animal Hospital, our system integrates with Trupanion and allows for Vet Direct Pay on eligible procedures but we are happy to work with all insurance providers.